General Terms of Sale (CGV)

Last modified: October 29, 2026

Article 1: Purpose

These General Terms of Sale (CGV) govern all commercial transactions between Koya, operated as a sole proprietorship under French law (the Seller), and any individual or entity purchasing premium services (the Client). By completing a purchase, the Client acknowledges having read and accepted these terms in their entirety.

Article 2: Premium Services

Koya offers premium subscription services on a monthly and annual basis, providing enhanced features and functionality for Discord server management. Premium services are digital in nature and are delivered immediately upon successful payment confirmation. Service features and benefits are described on our website.

Koya also offers a one-time purchase, Lifetime Server Premium, described in Article 15.

Article 3: Pricing and Payment

All prices are displayed in Euros (EUR) including all applicable taxes (TTC). The Seller reserves the right to modify pricing at any time; the price at the time of purchase shall apply to that transaction.

Payment processing is handled securely through Stripe (https://stripe.com). For more information, see Stripe's privacy policy and terms of use.

Article 4: Payment Methods

Payments are processed exclusively through Stripe. Accepted payment methods include:

  • Credit cards (Visa, MasterCard, American Express)
  • Other payment methods available through Stripe depending on your country

Article 5: Right of Withdrawal

In accordance with Article L221-18 of the French Consumer Code, the Client, acting as a consumer, has a 14-day withdrawal period from the conclusion of the contract. This period applies only to the initial subscription agreement and does not apply to automatic renewals carried out under that agreement. To exercise this right, the Client must contact support at [email protected] clearly stating their wish to withdraw.

Immediate performance: Premium services are supplied as soon as payment is confirmed. Where the Client has expressly requested this immediate performance at the time of purchase and has acknowledged that the withdrawal right is lost once the contract has been fully performed, the Client remains liable, in the event of withdrawal, for an amount proportionate to the service already supplied at the date of the withdrawal request, in accordance with Articles L221-25 and L221-28 of the French Consumer Code.

Refunds, when applicable, will be processed using the same payment method within 14 days of receipt of the withdrawal request.

The 14-day withdrawal period also applies to the purchase of Lifetime Server Premium (Article 15). On request to support within this period, the full price paid is refunded, with no deduction for immediate performance.

Article 6: Subscriptions and Renewal

Premium subscriptions automatically renew at the end of each billing period. The Client may cancel their subscription at any time through the self-service portal at koya.gg/subscriptions or by contacting support. Cancellations take effect at the end of the current paid period.

Article 7: Seller Obligations

The Seller commits to:

  • Delivering premium services as described on the website
  • Providing technical support via Discord
  • Maintaining service availability (except during maintenance)
  • Informing clients of major changes to services

Article 8: Liability Limitations

The Seller shall not be held liable for service interruptions caused by Discord platform outages or force majeure events. In the event of prolonged interruptions attributable to Koya, a goodwill gesture (such as a subscription extension) may be offered on a case-by-case basis.

Article 9: Data Protection

Personal data collected in the course of transactions is processed in accordance with our Privacy Policy. Banking information is handled exclusively by Stripe.

Koya does NOT sell, rent, or share your personal data with third parties for commercial purposes. Your data remains strictly confidential and is used solely to operate our services and process transactions. IP addresses are collected during checkout for transaction security and fraud prevention.

Article 10: Disputes and Chargebacks

Before initiating any payment dispute or chargeback, the Client must contact our support team at [email protected] or via our Discord server to seek resolution.

Premium services are digital services delivered immediately. Unauthorized chargebacks for successfully delivered digital services may result in immediate account termination and a permanent ban from all Koya services.

Article 11: Customer Service

Customer service is available:

Article 12: Modification of Terms

The Seller reserves the right to modify these General Terms of Sale. Modifications take effect upon publication. Major changes will be communicated to Clients.

Article 13: Applicable Law

These General Terms of Sale are governed by French law. In the event of a dispute, an amicable resolution shall be sought before any legal action. Failing that, French courts shall have exclusive jurisdiction.

Article 14: Legal Information

Koya is operated as a sole proprietorship (entrepreneur individuel).

Contact: [email protected]

Article 15: Lifetime Server Premium

Lifetime Server Premium is a one-time purchase that activates Server Premium on a single Discord server, with no subscription and no renewal. It is offered during limited periods, at the price shown at the time of purchase. Server Pro is not included: it remains available as a subscription, on top of Lifetime Premium, at the regular price.

"Lifetime" means for as long as Koya offers Server Premium. If Koya ceases operating, Lifetime Premium ends with it.

You get Server Premium as it exists when you use it: its features and limits may evolve.

Lifetime Premium is attached to your buyer account, not to the server. From your account settings, you can transfer it to another server that you manage and where Koya is present, at most once every 30 days. The original server loses Premium at the moment of the transfer. If you run into a problem, support can help you through our Discord server.

If Koya is removed from the server, Lifetime Premium is kept and comes back when Koya is added to the server again.

If the server already has a running Premium subscription when Lifetime Premium is bought for it or transferred to it, the renewal of that subscription is stopped. The subscription ends at the end of the period already paid, with no further charge and no refund of that period. The person paying for that subscription is informed by private message on Discord.

You can ask support for a full refund of your purchase within fourteen (14) days of the date of purchase, in accordance with Article 5. On a refund or a payment dispute, Lifetime Premium is removed from the server that holds it.