Condiciones Generales de Venta (CGV)

Última modificación: 29 de octubre de 2026

Artículo 1: Objeto

These General Terms of Sale (CGV) govern all commercial transactions between Koya, operated as a sole proprietorship under French law (the Seller), and any individual or entity purchasing premium services (the Client). By completing a purchase, the Client acknowledges having read and accepted these terms in their entirety.

Artículo 2: Servicios Premium

Koya offers premium subscription services on a monthly and annual basis, providing enhanced features and functionality for Discord server management. Premium services are digital in nature and are delivered immediately upon successful payment confirmation. Service features and benefits are described on our website.

Koya también ofrece una compra de pago único, el Premium de Servidor de por vida, descrita en el artículo 15.

Artículo 3: Precios y Pago

All prices are displayed in Euros (EUR) including all applicable taxes (TTC). The Seller reserves the right to modify pricing at any time; the price at the time of purchase shall apply to that transaction.

Payment processing is handled securely through Stripe (https://stripe.com). For more information, see Stripe's privacy policy and terms of use.

Artículo 4: Métodos de Pago

Payments are processed exclusively through Stripe. Accepted payment methods include:

• Tarjetas de crédito (Visa, MasterCard, American Express)
• Otros métodos de pago disponibles a través de Stripe según tu país

Artículo 5: Derecho de Desistimiento

In accordance with Article L221-18 of the French Consumer Code, the Client, acting as a consumer, has a 14-day withdrawal period from the conclusion of the contract. This period applies only to the initial subscription agreement and does not apply to automatic renewals carried out under that agreement. To exercise this right, the Client must contact support at [email protected] clearly stating their wish to withdraw.

Immediate performance: Premium services are supplied as soon as payment is confirmed. Where the Client has expressly requested this immediate performance at the time of purchase and has acknowledged that the withdrawal right is lost once the contract has been fully performed, the Client remains liable, in the event of withdrawal, for an amount proportionate to the service already supplied at the date of the withdrawal request, in accordance with Articles L221-25 and L221-28 of the French Consumer Code.

Refunds, when applicable, will be processed using the same payment method within 14 days of receipt of the withdrawal request.

El plazo de desistimiento de catorce (14) días también se aplica a la compra del Premium de Servidor de por vida (artículo 15). Si se solicita al soporte dentro de ese plazo, se reembolsa la totalidad del precio pagado, sin deducción alguna por la ejecución inmediata.

Artículo 6: Suscripciones y Renovación

Premium subscriptions automatically renew at the end of each billing period. The Client may cancel their subscription at any time through the self-service portal at koya.gg/subscriptions or by contacting support. Cancellations take effect at the end of the current paid period.

Artículo 7: Obligaciones del Vendedor

The Seller commits to:

• Proporcionar servicios premium como se describe en el sitio web
• Proporcionar soporte técnico a través de Discord
• Mantener la disponibilidad del servicio (excepto durante mantenimiento)
• Informar a los clientes sobre cambios importantes en los servicios

Artículo 8: Limitaciones de Responsabilidad

The Seller shall not be held liable for service interruptions caused by Discord platform outages or force majeure events. In the event of prolonged interruptions attributable to Koya, a goodwill gesture (such as a subscription extension) may be offered on a case-by-case basis.

Artículo 9: Protección de Datos

Personal data collected in the course of transactions is processed in accordance with our Privacy Policy. Banking information is handled exclusively by Stripe.

Koya does NOT sell, rent, or share your personal data with third parties for commercial purposes. Your data remains strictly confidential and is used solely to operate our services and process transactions. IP addresses are collected during checkout for transaction security and fraud prevention.

Artículo 10: Disputas y Contracargos

Before initiating any payment dispute or chargeback, the Client must contact our support team at [email protected] or via our Discord server to seek resolution.

Premium services are digital services delivered immediately. Unauthorized chargebacks for successfully delivered digital services may result in immediate account termination and a permanent ban from all Koya services.

Artículo 11: Servicio al Cliente

El servicio al cliente está disponible:

• Por correo electrónico: [email protected]
• Via our Discord server

Artículo 12: Modificación de las Condiciones

The Seller reserves the right to modify these General Terms of Sale. Modifications take effect upon publication. Major changes will be communicated to Clients.

Artículo 13: Ley Aplicable

These General Terms of Sale are governed by French law. In the event of a dispute, an amicable resolution shall be sought before any legal action. Failing that, French courts shall have exclusive jurisdiction.

Artículo 14: Información Legal

Koya is operated as a sole proprietorship (entrepreneur individuel).

Contacto: [email protected]